Privacy Policy

NyaySevak ("we," "our," or "us") operates the NyaySevak platform (the "Platform"), which provides legal services connecting citizens, businesses, and legal professionals across India. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our Platform, including our website, applications, and related services.

By using the NyaySevak Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Platform.

1. Information We Collect

2. How We Use Your Information

NyaySevak uses the collected information for the following purposes:

• To provide, maintain, and improve the Platform and our legal services
• To match you with appropriate legal professionals based on your needs
• To process transactions, payments, and manage your account
• To communicate with you about your account, consultations, and service updates
• To send promotional communications (with your consent, which you may withdraw at any time)
• To verify the identity and credentials of legal professionals
• To comply with legal obligations and respond to lawful requests from authorities
• To detect, prevent, and address fraud, security issues, and technical problems
• To conduct analytics and research to improve our services

3. Cookie Policy

4. User Rights and Data Protection

As a user of NyaySevak, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal data, subject to our legal obligations and legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
• Right to Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@nyaysevak.com. We will respond to your request within 30 days.

5. Information Sharing Practices

NyaySevak does not sell your personal information to third parties. We may share your information in the following circumstances:

• Legal Professionals: When you request a consultation or service, relevant information is shared with the assigned legal professional to facilitate service delivery.
• Service Providers: We engage trusted third-party service providers for payment processing, cloud hosting, analytics, and communication services, who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect the rights, property, or safety of NyaySevak, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
• With Your Consent: We may share your information with third parties when you have given explicit consent to do so.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, regular security audits, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. IT Act 2000 Compliance

NyaySevak is committed to compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We maintain reasonable security practices and procedures as mandated under applicable Indian law. We collect and process "sensitive personal data or information" (as defined under the IT Rules) only with your informed consent and for lawful purposes directly related to our services. We have implemented a comprehensive information security policy and maintain a Grievance Officer as required under the IT Act.

In compliance with the Digital Personal Data Protection Act, 2023 (DPDPA), NyaySevak acts as a Data Fiduciary and processes personal data only for lawful purposes with the consent of the Data Principal. We ensure that data processing is limited to what is necessary for the stated purpose and maintain appropriate technical and organizational measures to protect your data.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we securely delete or anonymize it in accordance with our data retention policies and applicable law.

9. Children's Privacy

NyaySevak does not knowingly collect personal information from individuals under the age of 18 without verified parental consent. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

11. Contact for Privacy Concerns

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Grievance Officer: